Refund policy
Last updated: October 26, 2026
We want you to love everything you order from TryWonderBaby. If something isn't right, we're here to help. Please read this policy before starting a return.
1. Contact us first
Every return, exchange or refund starts with an email to support@trywonderbaby.com. Please include:
- Your order number
- The item(s) concerned
- What happened, plus clear photos if the item arrived damaged, faulty or incorrect
Please don't send anything back before speaking to us. Items returned without our approval can't be processed and may not be refunded. Our team replies within 1–2 business days and will tell you exactly what to do next.
2. Arrived damaged, faulty or wrong? Full refund, guaranteed
If your order arrives damaged, defective, or you received the wrong item, email us within 30 days of delivery with photos. We'll give you a full refund, including any shipping you paid, at no cost to you. If you'd rather have a replacement, just tell us and we'll send one.
In most cases you won't need to send the item back. If we do need it, we'll provide a prepaid return label.
3. All other return requests
Changed your mind, or the item isn't quite right for you? Email us within 30 days of delivery and tell us what's going on. We review every request individually and will work with you on the best solution, which may be a return, an exchange, store credit or a refund.
To be eligible, items generally need to be unused, unwashed and in their original condition and packaging. Because many of our products are made for babies and young children, items that have been used or washed can only be returned if they are faulty.
We'll confirm during this process whether return shipping is covered and where to send the item. Items sent to any other address can't be accepted.
4. Refunds
Once a refund is approved (and, where we've asked for the item back, once we've received and checked it), we'll process it to your original payment method. You'll get an email confirmation. Your bank or card provider may take 5–10 business days to show the refund on your statement.
Original shipping charges are refunded when an item arrived damaged, faulty or incorrect. For other approved returns, we'll confirm with you whether shipping is refunded.
5. Late or missing refunds
If you haven't received an approved refund after 10 business days, please check with your bank or card provider first, then email us at support@trywonderbaby.com and we'll look into it.
6. Exchanges
Want a different style or colour? Email us and we'll arrange an exchange where stock allows.
7. Cancelling an order
Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, the return process above applies.
8. Contact us
Questions about this policy? Email support@trywonderbaby.com. We're happy to help.
Carthage Commerce Ltd (company no. 17511339, registered in England and Wales)
Office 21606, 182-184 High Street North, East Ham, London E6 2JA, United Kingdom