Where's my buddy ?
Paste the tracking number from your shipping confirmation email and see exactly where your order is.
Tracking help
Questions about your delivery
Where do I find my tracking number?
Where do I find my tracking number?
In your shipping confirmation email. We send it as soon as your order leaves our warehouse. Can't find it? Check your spam folder, or email support@trywonderbaby.com with your order number.
My tracking number shows no updates
My tracking number shows no updates
New tracking numbers can take a day or two to show their first update. If nothing has changed for 7 days, email us and we'll chase it with the carrier.
I ordered more than one item
I ordered more than one item
Bigger orders sometimes ship in more than one parcel, each with its own tracking number. You'll get an email for each one.
Can I see my order without a tracking number?
Can I see my order without a tracking number?
Yes. Open your order confirmation email and click View your order to see its status. Can't find the email? Send your order number to support@trywonderbaby.com and we'll check for you.
Need help with your order?
Need help with your order?
Our support team is here 24/7 at support@trywonderbaby.com. Include your order number and we'll sort it out. See our Shipping Policy.